Shipping policy
Domestic Shipping Only: We currently offer shipping exclusively within Switzerland. Unfortunately, we do not offer international shipping at this time.
Shipping Method: All orders are shipped via the reliable services of the Swiss Post. While we do not provide tracking numbers for our shipments, rest assured that your package will be handled with care to ensure a safe delivery.
Shipping Time: Once your order is placed, please allow 0-2 business days for our team to process and package your items. After that, estimated delivery times are as follows according to the swiss Post:
- Standard Shipping: 2 Working days
- PostPac Priority: The next day
Please note that these are approximate delivery times and delays may occur due to unforeseen circumstances.
Shipping Fees: We offer competitive shipping rates for all orders. The shipping fee will be calculated at checkout based on the total weight of your order.
Address Accuracy: To ensure a successful delivery, kindly provide accurate and complete shipping details at the time of checkout. We will not be responsible for items lost or delayed due to incorrect addresses.
Order Tracking: Please note that we do not offer tracking numbers for our shipments. However, if you have any concerns about the status of your order, please don't hesitate to contact our customer support team at matehouse.ch@gmail.com for assistance.
Contact Us: If you have any questions or require further assistance regarding your order, shipping, or any related matters, please reach out to our dedicated customer support team. We are here to assist you.
Thank you for choosing MateHouse.ch. We appreciate your trust in our products and services.